Order Handling Coordinator

Purpose of job

Provide timely and effective administrative support to customers, sales teams, unit, or department.

Key Activities

  Assist customers with order progression & delivery time issues.
- Proactively use the dedicated IS systems (SAP, CRM, BW...).
- Proactively work with Supply Chain to ensure world class supplier ratings for order fulfilment and progression.
- Liaise with all intercompany suppliers to ensure smooth and effective operations.
- Issue invoices, credit and debit notes, checking prices, discounts and sales conditions.
- Work with the Finance/Credit Control team to secure on time and outstanding payments.
- Answer the telephone in an agreed manner and within an agreed period of time.
- Follow and adhere to the business processes.
- Conduct yourself in a professional manner with our customers at all times.
- Handle customer issues if and when these arise.

Critical knowledge and experience

Industry, market and business environment
- Experience driving well-defined processes within Customer Service Unit.
- Ability to participate in work with processes or projects.
- Ability to participate in a well-defined business process within Customer Service Unit.
- Most likely to have 4-7 years of relevant work experience before entering level besides formal education.

Technical, functional and professional
- Ability influence others and follow processes.
- Some experience supporting key business initiatives.
- Knowledge of best practices and relevant practices, systems in a Customer Service Unit.

Collaboration partners

- Sales Regions

Preferred education

Vocational certificate, Associate’s Degree or equivalent work experience

Grundfos Key Behaviors

B_Grundfos behavior - Collaboration

B_Grundfos behavior - Accountability

B_Grundfos behavior - Customer Centricity


B_Grundfos behavior - Collaboration

B_Grundfos behavior - Accountability

B_Grundfos behavior - Customer Centricity

C_Delivering Results and Meeting Customer Expectations

C_Following Instructions and Procedures

C_Working with People


S_English Proficiency

Talent profile

Grundfos is currently moving to a global recruiting system to enhance your user experience. Our new system is already live in Germany, USA and Canada and other countries will follow throughout 2017. Due to legislation, we unfortunately cannot transfer existing candidate data to the new system. To keep you updated on opportunities in Grundfos, we kindly ask you to create a talent profile in our new system. We apologize for the inconvenience this may cause and hope that you still wish to join our talent pool. Click here for signup.

Please note that if you have already applied for a position, your application will be managed in the system in which you have applied. This means that you do not need to re-enter your application in the new system unless a recruiter contacts you directly in this regard.

Thank you for your interest in Grundfos.



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