Grundfos India launches ‘SmArt Serv’, a mobile app to enhance customer service
Chennai, January 10, 2018: Grundfos India, one of the leading manufacturers of intelligent and energy efficient pumps, today launched a mobile application called ‘SmArt Serv’. This service app provides an effective way of getting service support for any Grundfos product.
Through this app, one can locate the nearest service provider, fill in the details of the complaint/request, attach a picture of the pump/system and raise a service request. An acknowledgement of the request will be received within four hours. For digital pumps, the service provider will try to fix the problem online by providing remote assistance. For other pumps, the service provider will deploy one of the service engineers to the site.Normally, the complaints / requests will be resolved within three days.
The SmArt Serv app also enables one to:·
- Easily track the status of thecomplaint / request
- Escalate late response
- Get a service report andquotation for spare parts
- Provide feedback on the service
SmArt Serv app is available on iOS, Android and Windows. This user-friendly mobile app can also be installed on a desktop computer.
Throwing light on such a customer centric app, Saravanan Panneer Selvam, Chief Sales Officer, Grundfos India, said “The philosophy behind Grundfos Service has always been to provide a little extra. The launch of the SmArt Serv app is yet another effort to strengthen our commitment to providing fast and transparent service support to our customers”.
To download the app:
Prerequisites: (for Windows)
- Microsoft live account
- Windows 10 PC/Mobile
- Via links:
- Android users can use the link:-> https://play.google.com/store/apps/details?id=com.grundfos.smartserv.
- Apple users-> https://itunes.apple.com/us/app/grundfos-smart-serv/id1279803072?ls=1&mt=8
- From PlayStore/AppStore - Search for “SmArt Serv” in the respective stores and download the app
- From Grundfos India website - http://in.grundfos.com/service-support/complaint-and-feedback-forms/Smartserv.html
About Grundfos India
Grundfos Pumps India Pvt. Ltd. (Grundfos India) a wholly owned subsidiary of Grundfos Holdings was established on March 13, 1998. Grundfos India is responsible for sales of Grundfos products in India, Bangladesh, Bhutan, Maldives and Nepal. Currently, Grundfos India has more than 250 employees and works with 200 distributors and dealers with 14 offices across India. Grundfos India provides energy efficient pumps and smart pumping solutions for various applications – heating and hot water service systems, cooling and air-conditioning systems, industrial applications, pressure boosting and liquid transfer, groundwater supply, domestic water supply, sewage and wastewater, dosing, chlorination systems, disinfection systems and pumps running on renewable energy. For more information, visit: http://www.grundfos.in/
For queries on SmArt Serv, please contact:
Senior Executive - Service Coordination, Service
Tel. No.: +914445966756
For editorial queries, please contact:
Head - Public Affairs, Communications & Relations
Grundfos Asia Pacific Region