Privacy and Terms of Use

Terms for using Grundfos digital solutions 

Terms of Use

Description of Services

When using Grundfos digital solutions (“Digital Solutions”) you can access information and services provided by Grundfos.

The Digital Solutions consist of the Grundfos webpage, from which you can use specific services, such as self-service solutions, contact forms, requests for premium
content, sign up for newsletters etc., and specific Grundfos applications that
can be accessed without having created an account such as Grundfos GO Apps and
Grundfos Product Center. For some of the applications there will be an additional EULA and you will be able to create an account and get access to further modules of the applications.  

Acceptance of Terms

The Digital Solutions that Grundfos provides to you including any updates, enhancements, new features etc., are subject to the following Terms of Use ("TOU").
Grundfos reserves the right to update the TOU at any time without notice to
you. The most current version of the TOU can be reviewed by clicking on the
"Legal Issues" hypertext link located at the bottom of our webpages. By accessing the Digital Solutions or using the website in any manner, you agree to be bound by these TOU.


Grundfos provides the Digital Solutions as a service and for information purpose only. The transmission of this information does not create any form of relationship with Grundfos. You should not act upon information provided through the Digital Solutions without seeking personal assistance from Grundfos. While we have attempted to maintain the information, the software and any other services in the Digital Solutions as accurate as possible, the Digital Solutions may contain errors or omissions for which we disclaim any and all liability. The material and contents of Digital Solutions is provided "as is", and without warranty of any kind.

Neither Grundfos nor any of its affiliates are not responsible for any loss of hardware, software or files, caused by the use of the Digital Solutions or elements downloaded or used from/in the Digital Solutions. Hence Grundfos makes no warranty, that the Digital Solutions or services provided in the Digital Solutions, either by Grundfos or on Grundfos’ behalf (including free software downloads) will meet your requirements or will be uninterrupted, timely, secure or without errors, or that the Digital Solutions or the servers used by Grundfos are free of viruses or bugs or are fully functional or accurate. Grundfos endeavors to maintain the Digital Solutions and their operation, but Grundfos is not and cannot be responsible for any defects that may exist in the Digital Solutions or the operation of the Digital Solutions.

Grundfos may provide links to other websites or make third party applications available. Your use of such third party web sites and/or applications is at your own risk.

Applicable law may not allow the exclusion of certain warranties or the limitation or exclusion of liability for incidental or consequential damages. Accordingly, some of the above limitations or exclusions may not apply to you. However, in no event shall Grundfos nor any of its affiliate's total liability to you exceed the amount paid by you, if any, for using the Digital Solutions.

Unlawful or Prohibited Use

As a condition of your use of the Digital Solutions, you will not use the Digital Solutions for any purpose that is unlawful or prohibited by these TOU. You may not use the Digital Solutions in any manner that could damage, disable or overburden
any Grundfos server, or the networks connected to any Grundfos server, or
interfere with any other party's use of any Digital Solutions. You may not attempt to gain unauthorized access to any Digital Solutions, other accounts or to any Grundfos server, through hacking or any other means. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available through the Digital Solutions.

You may not knowingly introduce viruses, trojans, worms or other material, which is
malicious or technologically harmful.

Intellectual Property

The Digital Solutions and each of the elements making them up, including
in particular the graphic charter, data, software, texts, logos of the Digital
Solutions, are protected by intellectual property law, i.e. in particular copyright and/or trademark law. 

The Digital Solutions and each of the elements making them up are owned
exclusively by Grundfos Holding A/S.

Grundfos Holding A/S grants you a limited, non-exclusive license to use the Digital Solutions as specified for each Digital Solution.

Any other use of the Digital Solutions or of one of their elements constitutes an infringement of rights unless previously and specifically in writing authorized by Grundfos Holding A/S.


You shall indemnify, defend and hold Grundfos (including its subsidiaries)
harmless from any liability, claim, loss and expenses, including reasonable
attorneys' fees and expenses, relation to your violation of these Terms of Use
or use or misuse of the Grundfos Account.

Legal disputes

Any dispute arising from the use of the Applications or the interpretation of the TOU is governed by the laws of Denmark, excluding its conflicts of law rules. The exclusive venue for any and all disputes arising from or in connection with this EULA shall be Copenhagen City Court, Denmark.

If the laws applicable to these conditions might at a later date be interpreted or changed to the effect that one or several of the clauses become ineffective or invalid such shall not entail the invalidity of the conditions as a whole.


Grundfos reserves the right to modify, suspend or terminate the Digital Solutions at any time, without cause or notice. Grundfos also reserves the right to terminate access to and use of the Digital Solutions by you, your Access Administrator or any of your Authorized Users at any time, without cause or notice. Without limiting the generality of the foregoing, Grundfos may suspend or terminate your access to the Digital Solutions at any time if you violate any of the TOU.

The TOU constitute the entire agreement between Grundfos and you as the user, superseding any prior agreements.

If Grundfos does not enforce any particular provision, Grundfos is not waiving its right to do so later. If a court finds any of the terms non-applicable to you in particular, the remaining terms will survive. Grundfos may assign this agreement in its sole discretion to any legal entity in the Grundfos Group.

Privacy Policy

To deliver the Digital Solutions, Grundfos collects personal data about you. When you use Grundfos Digital Solutions, you allow Grundfos to process your personal data in
accordance with this Privacy Policy.

At Grundfos we recognize that you may wish to maintain the confidentiality of the personal information you give online and we are aware that we are obliged to provide
appropriate protection and responsible processing of all the personal
information we receive.

If you feel that you cannot accept this Privacy Policy, we advise that you do not use
Grundfos’ Digital Solutions.

What kinds of data do we gather and process and for which purposes?

As a rule, you can access the Digital Solutions without letting us know who you are and without giving any personal data about yourself.

However, Grundfos does sometimes need to ask you for and register personally
identifiable information about you, such as your name, company, e-mail address,
phone number, and address (“Personal Data”) in order to deliver news bulletins or
other services.

Grundfos registers and processes personal data about you to deliver the requested
services when you:

  • Are using certain self-services and contact forms,
  • Send us an enquiry or give us feedback,
  • Sign up for newsletters, or
  • Give any kind of personal data to us via our website or applications.

Grundfos registers only the personal data that is necessary in order to supply the
service you have requested (e.g. your email address or private address).

Further, Grundfos collects the data on your use of the Digital Solutions, including your IP address, for knowledge- and intelligence gathering and analysis purposes, in order to create a complete customer picture and get a bigger understanding on the demands and behaviors of our customers. We utilize this knowledge to create more customized user experiences.

Grundfos does not store information on methods of payment, such as debit card numbers, bank account numbers, or similar.

Who is the data controller and who do we disclose personal information to (data processors)?

Grundfos Holding A/S, Poul Due Jensens Vej 7, 8850 Bjerringbro, Denmark is the data controller and responsible for data security for the collected information.

In order to deliver the goods or services you have ordered, personal data entered into the Digital Solutions is further disclosed to:

  • companies in the Grundfos Group
  • carefully selected third parties entrusted to use your personal data, including but not limited to:
  • Microsoft Ireland Operations Limited. Atrium Building Block B, Carmenhall Road, Sandyford Industrial Estate, Dublin 18, Ireland
  • Globase International Aps. Emdrupvej 28 A, 3. 2100 Copenhagen, Denmark
  • Google. Gordon House, Barrow St, Dublin 4, Irland    
  • Adobe Systems Ireland Limited. 4-6 Riverwalk, Citywest Business Campus Dublin 24, Saggart, Ireland    
  • MaxMind. 14 Spring Street, 3rd Floor, Waltham, MA 02451, USA
  • Marketo Inc. Corporate Headquarters, 901 Mariners Island Boulevard, Suite #500 (Reception), San Mateo, CA  94404, USA
  • Facebook. 4-5 Grand Canal Square, Dublin, Ireland

Other authorized third parties may need to access or store personal data if local law requires. Grundfos limits such third parties in their access and use of personal data.

How do we store your personal information?

Your personal information and data files can be stored and processed in any country where Grundfos has facilities or in which Grundfos engages service providers. By
using Grundfos Digital Solutions or disclosing information to Grundfos you consent to the transfer of information to countries outside your country of residence, which may have different data protection rules than those of your country or the country you were located in when giving the information to Grundfos.

We store personal information only for as long as this is necessary for the
above-mentioned purposes.

Access to the information, complaints

You have the right to inquire about the information that Grundfos has recorded about you and to object to recorded information and to the processing of your personal data. If the information is incorrect, incomplete or irrelevant, you are entitled to have the information corrected or deleted.

Further you have the right to protest against any profiling carried out by Grundfos. You may also file a complaint with the Danish Data Protection agency.

If you would like to know more or wish to change your information, you are welcome
to contact Grundfos Holding A/S by filling out this contact form

Contact, amendments and updates to the privacy policy

Grundfos is obliged at any time to meet legislative requirements pertaining to the protection of personal privacy. At the top of our privacy policy, you can always see when the policy was last updated.

If you have any questions or comments related to our privacy policy or how we use your personal information, you are welcome to contact Grundfos Holding A/S.